Before resetting the password you mus make sure the VM is in a shutdown state!
1. In your Idaq Portal, hover over the services tab on the left hand column and select Cloudstack.
2. Select the VM you require.
3. Find the status tab and select the radio button and select okay to turn off the VM.
4. Select the Reset Root Password tab.
5. Restart the VM.
6. Insert the newly regenerated password to access the server.