This article applies to iDAQ's shared Web Hosting and Reseller Hosting on both the Linux and Windows platforms as well as Dedicated servers running the Plesk control panel.
This article details how to setup a mailbox on the above services offered by iDAQ on computer running Mac OSX Lion. For earlier versions of Mac OSX the settings menus may differ slightly but the general settings are the same.
First go into the settings app on your computer and click on Mail, Contacts and Calendars. Then click on Add Account. Here select Other for the mailbox type followed by Add a Mail Account.
Enter your mailbox details. The image below uses the example email@example.com replace this with your mailbox address. The password is the password you setup in your iDAQ control panel under the preferences area for that particular mailbox. The Name field is your name which will appear on emails received by recipients.
On the next screen you may select the mailbox to be either POP or IMAP depending on your preference. Hosting on Windows servers only have the option of POP, Linux hosting users can select either POP or IMAP at their preference.
Verify the settings are setup as in the image below for the incoming mail server. As before replace the email address field with your email address. For the incoming mail server settings the Host Name field will be in the format of mail.domain.com where "domain.com" is replaced with your domain name, omitting the "www." prefix. The username for the incoming mail server settings is your full email address and the password is one you setup in your iDAQ control panel under the preferences area for that particular mailbox.
You may receive the following pop-up box. If so say make sure you click the option to setup the mailbox without SSL support.
If you see the box for Incoming Mail Security uncheck the box for using SSL and set the authentication to Password.
For the outgoing mail server settings the Outgoing Mail Server field will be in the format of mail.domain.com where "domain.com" is replaced with your domain name, omitting the "www." prefix. The username for the outgoing mail server settings is your full email address and the password is one you setup in your iDAQ control panel under the preferences area for that particular mailbox.
If you see the box for Outgoing Mail Security uncheck the box for using SSL and set the authentication to Password.
Once done here go into the Mail application. Here click the settings cog in the bottom left hand corner of the application. Then click "Edit email address" as pictured below.
On this page verify the settings as per the image below with the relevant email address and email server details setup for your own email account.
Click the Advanced tab and verify Use SSL is unchecked, Authentication set to Password and Server Port is 110 for POP setup and use port number 143 for IMAP configurations.
Now click back on the Account Information tab. Here select the drop down menu for Outgoing Mail Server (SMTP). Here click "Edit SMTP Server List". On this menu select the SMTP server from the list you've just configured then click the Advanced tab and verify the settings as with the image below. Make sure "Use default posts" is checked, Use SSL is unchecked, Authentication is set to Password and your email address and password is entered into the User Name and Password fields.